In Episode 44 of Downtown Depot, show host Austin Meek interviews Dina Dwyer-Owens. Dina is the brand ambassador and board member of The Dwyer Group, an international operator of multiple franchise concepts that provide services focused on repairing, maintaining and enhancing customers’ homes and businesses. Dina discusses the company's doomed public offering, its resurgence and recent acquisition by Harvest Partners, and the importance of establishing core values. Before their conversation, Austin shines the Small Business Spotlight, presented by American Bank, on Sendero Provisions Co., and commercial real estate expert Gregg Glime stops by for his monthly segment, "What's Happening Here?"
Inside the Episode:
0:57 - Small Business Spotlight: Sendero Provisions Co.
5:35 - What's Happening Here? with Gregg Glime - 519 S. 8th St.
9:25 - Dina Dwyer-Owens' Waco history
10:33 - Lucky, not smart
11:41 - Advice to parents whose children learn differently
13:02 - New opportunities with Harvest Partners' acquisition
14:23 - Bringing in help
17:41 - Explosive growth since 2015 - but why?
18:53 - What is a typical Dwyer Group company?
19:40 - Update on the Neighborly platform
20:51 - What makes a good franchisee?
22:17 - Measuring customer satisfaction - the ultimate question
23:35 - Teaching the code of values through Dina's books, Live R.I.C.H. and Values, Inc.
26:29 - Final advice to aspiring entrepreneurs